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The National Plan of E-Government: How the UAE Government Modernized Citizen Services

The National Plan of E-Government: How the UAE Government Modernized Citizen Services

Badreya Al-Jenaibi
Copyright: © 2019 |Pages: 34
ISBN13: 9781522573470|ISBN10: 152257347X|EISBN13: 9781522573487
DOI: 10.4018/978-1-5225-7347-0.ch006
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MLA

Al-Jenaibi, Badreya. "The National Plan of E-Government: How the UAE Government Modernized Citizen Services." Knowledge-Intensive Economies and Opportunities for Social, Organizational, and Technological Growth, edited by Miltiadis D. Lytras, et al., IGI Global, 2019, pp. 89-122. https://doi.org/10.4018/978-1-5225-7347-0.ch006

APA

Al-Jenaibi, B. (2019). The National Plan of E-Government: How the UAE Government Modernized Citizen Services. In M. Lytras, L. Daniela, & A. Visvizi (Eds.), Knowledge-Intensive Economies and Opportunities for Social, Organizational, and Technological Growth (pp. 89-122). IGI Global. https://doi.org/10.4018/978-1-5225-7347-0.ch006

Chicago

Al-Jenaibi, Badreya. "The National Plan of E-Government: How the UAE Government Modernized Citizen Services." In Knowledge-Intensive Economies and Opportunities for Social, Organizational, and Technological Growth, edited by Miltiadis D. Lytras, Linda Daniela, and Anna Visvizi, 89-122. Hershey, PA: IGI Global, 2019. https://doi.org/10.4018/978-1-5225-7347-0.ch006

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Abstract

This chapter explores the readiness of federal authority employees and their current skills, adoption, and knowledge about e-government. It also examines the new technologies and e-technologies in GCC and UAE. The researcher has collected information and opinions from different areas in the country creating a survey analysis in this research. The study aims are to discover the experts among the employees, explore the developments of e-governments in the UAE federal agencies, gain information about the strategies of the services, and gain knowledge about training and challenges that face the employees who work in federal positions. Research questions include, Are federal organizations employees prepared to adopt and use the e-government? What are the struggles that face them?

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