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Resolving Wicked Problems through Collaboration

Resolving Wicked Problems through Collaboration

Peter J. Denning
ISBN13: 9781605662640|ISBN10: 160566264X|EISBN13: 9781605662657
DOI: 10.4018/978-1-60566-264-0.ch047
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MLA

Denning, Peter J. "Resolving Wicked Problems through Collaboration." Handbook of Research on Socio-Technical Design and Social Networking Systems, edited by Brian Whitworth and Aldo de Moor, IGI Global, 2009, pp. 715-730. https://doi.org/10.4018/978-1-60566-264-0.ch047

APA

Denning, P. J. (2009). Resolving Wicked Problems through Collaboration. In B. Whitworth & A. de Moor (Eds.), Handbook of Research on Socio-Technical Design and Social Networking Systems (pp. 715-730). IGI Global. https://doi.org/10.4018/978-1-60566-264-0.ch047

Chicago

Denning, Peter J. "Resolving Wicked Problems through Collaboration." In Handbook of Research on Socio-Technical Design and Social Networking Systems, edited by Brian Whitworth and Aldo de Moor, 715-730. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-264-0.ch047

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Abstract

Wicked problems (messes) are tangled social situations that are too costly to stay in and too intransigent to get out of. Collaboration is essential to resolving them. This chapter examines five main ideas: (1) Messes and wicked problems are the most difficult in a hierarchy of difficult problems.(2) Why mess resolution usually involves disruptive innovation. (3) Why collaboration is essential and hard to achieve. (4) Collaboration is a practice generated in six kinds of conversations. (5) Someone who understands the practice of collaboration will find many information technology tools to help with the process: exchangers, coordinators, and games, and can design better tools.

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