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Methodology of Operationalization of KPIs for Shop-Floor

Methodology of Operationalization of KPIs for Shop-Floor

Mariana Raposo Oliveira, Diogo Jorge, Paulo Peças
Copyright: © 2019 |Pages: 29
ISBN13: 9781522554455|ISBN10: 1522554459|EISBN13: 9781522554462
DOI: 10.4018/978-1-5225-5445-5.ch010
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MLA

Oliveira, Mariana Raposo, et al. "Methodology of Operationalization of KPIs for Shop-Floor." Handbook of Research on Green Engineering Techniques for Modern Manufacturing, edited by M. Uthayakumar, et al., IGI Global, 2019, pp. 163-191. https://doi.org/10.4018/978-1-5225-5445-5.ch010

APA

Oliveira, M. R., Jorge, D., & Peças, P. (2019). Methodology of Operationalization of KPIs for Shop-Floor. In M. Uthayakumar, S. Raj, T. Ko, S. Kumaran, & J. Davim (Eds.), Handbook of Research on Green Engineering Techniques for Modern Manufacturing (pp. 163-191). IGI Global. https://doi.org/10.4018/978-1-5225-5445-5.ch010

Chicago

Oliveira, Mariana Raposo, Diogo Jorge, and Paulo Peças. "Methodology of Operationalization of KPIs for Shop-Floor." In Handbook of Research on Green Engineering Techniques for Modern Manufacturing, edited by M. Uthayakumar, et al., 163-191. Hershey, PA: IGI Global, 2019. https://doi.org/10.4018/978-1-5225-5445-5.ch010

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Abstract

Key performance indicators (KPIs) are a critical tool to support activities and results' monitoring in any industrial organization. The published literature and the available approaches on KPIs focus on the business and administrative level, being computed with information retrieved at the shop-floor level. Despite that, there is a scarcity of structured and comprehensive approaches to support the generation of KPIs to be used at the shop-floor level (the few existent approaches are empiric-based). In this chapter, a methodology to support the selection and organization of KPIs at the shop-floor level is proposed. Departing from the Hoshin Kanri strategy deployment, it identifies the levels of decision and control in the company regarding the production activities and derives the most adequate KPIs for each level based on universal questions about “what performance to assess.” The build-up of visual management boards for each level is also proposed.

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