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Instant Messaging (IM) Literacy in the Workplace

Instant Messaging (IM) Literacy in the Workplace

Beth L. Hewett, Russell J. Hewett
Copyright: © 2008 |Pages: 18
ISBN13: 9781599048932|ISBN10: 1599048930|EISBN13: 9781599048949
DOI: 10.4018/978-1-59904-893-2.ch032
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MLA

Hewett, Beth L., and Russell J. Hewett. "Instant Messaging (IM) Literacy in the Workplace." Handbook of Research on Virtual Workplaces and the New Nature of Business Practices, edited by Pavel Zemliansky and Kirk St.Amant, IGI Global, 2008, pp. 455-472. https://doi.org/10.4018/978-1-59904-893-2.ch032

APA

Hewett, B. L. & Hewett, R. J. (2008). Instant Messaging (IM) Literacy in the Workplace. In P. Zemliansky & K. St.Amant (Eds.), Handbook of Research on Virtual Workplaces and the New Nature of Business Practices (pp. 455-472). IGI Global. https://doi.org/10.4018/978-1-59904-893-2.ch032

Chicago

Hewett, Beth L., and Russell J. Hewett. "Instant Messaging (IM) Literacy in the Workplace." In Handbook of Research on Virtual Workplaces and the New Nature of Business Practices, edited by Pavel Zemliansky and Kirk St.Amant, 455-472. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-893-2.ch032

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Abstract

This chapter discusses instant messaging (IM) as a valuable digital tool that has influenced business communication practices at least as much as e-mail. It argues that IM’s characteristics of presence awareness, synchronicity, hybridity, and interactivity create a unique set of writing and reading experiences. These functional qualities both require and hone high-level writing and reading skills, which are used powerfully in communicative multitasking. The authors believe that IM should be sanctioned in the workplace and that IM use should be a subject of focused training; to that end, they provide a practical, literacy-based training sequence that can be adapted to various settings.

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