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Measuring the Human Element in Complex Technologies

Measuring the Human Element in Complex Technologies

Niamh McNamara, Jurek Kirakowski
Copyright: © 2009 |Pages: 15
ISBN13: 9781605660523|ISBN10: 1605660523|EISBN13: 9781605660530
DOI: 10.4018/978-1-87828-991-9.ch027
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MLA

McNamara, Niamh, and Jurek Kirakowski. "Measuring the Human Element in Complex Technologies." Human Computer Interaction: Concepts, Methodologies, Tools, and Applications, edited by Chee Siang Ang and Panayiotis Zaphiris, IGI Global, 2009, pp. 361-375. https://doi.org/10.4018/978-1-87828-991-9.ch027

APA

McNamara, N. & Kirakowski, J. (2009). Measuring the Human Element in Complex Technologies. In C. Ang & P. Zaphiris (Eds.), Human Computer Interaction: Concepts, Methodologies, Tools, and Applications (pp. 361-375). IGI Global. https://doi.org/10.4018/978-1-87828-991-9.ch027

Chicago

McNamara, Niamh, and Jurek Kirakowski. "Measuring the Human Element in Complex Technologies." In Human Computer Interaction: Concepts, Methodologies, Tools, and Applications, edited by Chee Siang Ang and Panayiotis Zaphiris, 361-375. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-87828-991-9.ch027

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Abstract

Measuring satisfaction can provide developers with valuable insight into the usability of a product as perceived by the user. Although such measures are typically included in usability evaluations, it is clear that the concept itself is under-developed. The literature reveals a lack of cumulative, systematic research and consequently the field is in “disarray” (Hornbæk, 2006). Clearly, the area needs a strong theoretical foundation on which to base research. This paper reviews the literature on user satisfaction and proposes a conceptualisation and definition of the concept that will aid researchers in the development of valid measures.

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