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IT Governance or IT Outsourcing: Is There a Clear Winner?

IT Governance or IT Outsourcing: Is There a Clear Winner?

Michael D. Dorsey, Mahesh S. Raisinghani
Copyright: © 2019 |Pages: 14
ISBN13: 9781522577843|ISBN10: 152257784X|ISBN13 Softcover: 9781522593607|EISBN13: 9781522577850
DOI: 10.4018/978-1-5225-7784-3.ch002
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MLA

Dorsey, Michael D., and Mahesh S. Raisinghani. "IT Governance or IT Outsourcing: Is There a Clear Winner?." Interdisciplinary Approaches to Information Systems and Software Engineering, edited by Alok Bhushan Mukherjee and Akhouri Pramod Krishna, IGI Global, 2019, pp. 19-32. https://doi.org/10.4018/978-1-5225-7784-3.ch002

APA

Dorsey, M. D. & Raisinghani, M. S. (2019). IT Governance or IT Outsourcing: Is There a Clear Winner?. In A. Mukherjee & A. Krishna (Eds.), Interdisciplinary Approaches to Information Systems and Software Engineering (pp. 19-32). IGI Global. https://doi.org/10.4018/978-1-5225-7784-3.ch002

Chicago

Dorsey, Michael D., and Mahesh S. Raisinghani. "IT Governance or IT Outsourcing: Is There a Clear Winner?." In Interdisciplinary Approaches to Information Systems and Software Engineering, edited by Alok Bhushan Mukherjee and Akhouri Pramod Krishna, 19-32. Hershey, PA: IGI Global, 2019. https://doi.org/10.4018/978-1-5225-7784-3.ch002

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Abstract

IT governance or IT outsourcing both have their own unique benefits but the decision to choose one over other is not always so clear. This chapter examines the impact of globalization of software development and localization of service delivery in the offshore software development and outsourcing services sector. A case study is used to illustrate the key ideas that helped contribute to a successful IT project that was outsourced by a US organization to a transnational IT outsourcing services provider based in India. The two key points illustrated by the case study discussed in this chapter are what are the issues facing a North American company that deals with an IT service supplier thousands of miles and many time zones away and what are the lessons learned from a successful outsourcing relationship.

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