MLA
Bajaj, Akhilesh, and Meredith Bates-Thornton. "WPKT: Work Process Knowledge Template for Codification of Organizational Process Knowledge." Human Performance Technology: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2019, pp. 344-370. https://doi.org/10.4018/978-1-5225-8356-1.ch018
APA
Bajaj, A. & Bates-Thornton, M. (2019). WPKT: Work Process Knowledge Template for Codification of Organizational Process Knowledge. In I. Management Association (Ed.), Human Performance Technology: Concepts, Methodologies, Tools, and Applications (pp. 344-370). IGI Global. https://doi.org/10.4018/978-1-5225-8356-1.ch018
Chicago
Bajaj, Akhilesh, and Meredith Bates-Thornton. "WPKT: Work Process Knowledge Template for Codification of Organizational Process Knowledge." In Human Performance Technology: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 344-370. Hershey, PA: IGI Global, 2019. https://doi.org/10.4018/978-1-5225-8356-1.ch018
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