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Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis

Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis

Mohammad Abdallah Ali Alryalat, Nripendra P. Rana, Ganesh P. Sahu, Yogesh K. Dwivedi, Mina Tajvidi
Copyright: © 2019 |Pages: 26
ISBN13: 9781522583622|ISBN10: 1522583629|EISBN13: 9781522583639
DOI: 10.4018/978-1-5225-8362-2.ch047
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MLA

Alryalat, Mohammad Abdallah Ali, et al. "Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis." Crowdsourcing: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2019, pp. 952-977. https://doi.org/10.4018/978-1-5225-8362-2.ch047

APA

Alryalat, M. A., Rana, N. P., Sahu, G. P., Dwivedi, Y. K., & Tajvidi, M. (2019). Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis. In I. Management Association (Ed.), Crowdsourcing: Concepts, Methodologies, Tools, and Applications (pp. 952-977). IGI Global. https://doi.org/10.4018/978-1-5225-8362-2.ch047

Chicago

Alryalat, Mohammad Abdallah Ali, et al. "Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis." In Crowdsourcing: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 952-977. Hershey, PA: IGI Global, 2019. https://doi.org/10.4018/978-1-5225-8362-2.ch047

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Abstract

This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.

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