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Public Organizations and Business Model Innovation: The Role of Public Service Design

Public Organizations and Business Model Innovation: The Role of Public Service Design

Mateusz Lewandowski
Copyright: © 2020 |Pages: 25
ISBN13: 9781522592730|ISBN10: 1522592733|EISBN13: 9781522592747
DOI: 10.4018/978-1-5225-9273-0.ch068
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MLA

Lewandowski, Mateusz. "Public Organizations and Business Model Innovation: The Role of Public Service Design." Disruptive Technology: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2020, pp. 1404-1428. https://doi.org/10.4018/978-1-5225-9273-0.ch068

APA

Lewandowski, M. (2020). Public Organizations and Business Model Innovation: The Role of Public Service Design. In I. Management Association (Ed.), Disruptive Technology: Concepts, Methodologies, Tools, and Applications (pp. 1404-1428). IGI Global. https://doi.org/10.4018/978-1-5225-9273-0.ch068

Chicago

Lewandowski, Mateusz. "Public Organizations and Business Model Innovation: The Role of Public Service Design." In Disruptive Technology: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1404-1428. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-5225-9273-0.ch068

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Abstract

Improvement of public services and raising the citizens' quality of life is one of the biggest concerns of public sector. Changing the way public organizations operate could support such an improvement. In this regard, business model framework is an emerging field of research that could shed some new light. Yet, in case of public organizations, business model innovation remains heavily underexplored. The purpose of this chapter is threefold, to indicate and discuss the opportunities of adapting the business model innovation theory to public organizations, to conceptualize its theoretical framework, and to explore the role of public service design in the process of innovating public sector business models.

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