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Assessing the Factors Affecting the Implementation of E-Government and Effect on Performance of DVLA

Assessing the Factors Affecting the Implementation of E-Government and Effect on Performance of DVLA

Gerald Dapaah Gyamfi, George Gyan, Mavis Ayebea, Florence Naa Norley Nortey, Prince Yaw Baidoo
Copyright: © 2019 |Volume: 15 |Issue: 1 |Pages: 15
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781522564409|DOI: 10.4018/IJEGR.2019010104
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MLA

Gyamfi, Gerald Dapaah, et al. "Assessing the Factors Affecting the Implementation of E-Government and Effect on Performance of DVLA." IJEGR vol.15, no.1 2019: pp.47-61. http://doi.org/10.4018/IJEGR.2019010104

APA

Gyamfi, G. D., Gyan, G., Ayebea, M., Nortey, F. N., & Baidoo, P. Y. (2019). Assessing the Factors Affecting the Implementation of E-Government and Effect on Performance of DVLA. International Journal of Electronic Government Research (IJEGR), 15(1), 47-61. http://doi.org/10.4018/IJEGR.2019010104

Chicago

Gyamfi, Gerald Dapaah, et al. "Assessing the Factors Affecting the Implementation of E-Government and Effect on Performance of DVLA," International Journal of Electronic Government Research (IJEGR) 15, no.1: 47-61. http://doi.org/10.4018/IJEGR.2019010104

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Abstract

Though many researchers have carried out studies on electronic government (e-government) and its effect on performance of public organizations in developed countries not much such studies have taken place in developing countries, creating a gap in literature. The current study seeks to fill the gap. The study highlights the factors affecting the implementation and sustainability of E-government and effect of the factors on performance of the driver and vehicle licensing agency (DVLA) in Ghana. The study used purposive sampling technique to gather data from the DVLA (N-50) in 2016. The outcome of the study revealed that the challenges that impede the successful implementation of e-government include regular interruption of the electricity supply, online theft, poor ICT infrastructure, and financial constraints. Based on the benefits associated with the implementation of e-government, the current researchers made recommendations for long-term sustainability of e-government.

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