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Pharmaceutical Product Complaint Handling: Evolution of A Systematic Mechanism

Pharmaceutical Product Complaint Handling: Evolution of A Systematic Mechanism

Nirmal Kumar, Ajeya Jha
Copyright: © 2019 |Volume: 3 |Issue: 2 |Pages: 16
ISSN: 2471-1047|EISSN: 2471-1055|EISBN13: 9781522568834|DOI: 10.4018/IJPPPHCE.2019070103
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MLA

Kumar, Nirmal, and Ajeya Jha. "Pharmaceutical Product Complaint Handling: Evolution of A Systematic Mechanism." IJPPPHCE vol.3, no.2 2019: pp.43-58. http://doi.org/10.4018/IJPPPHCE.2019070103

APA

Kumar, N. & Jha, A. (2019). Pharmaceutical Product Complaint Handling: Evolution of A Systematic Mechanism. International Journal of Public and Private Perspectives on Healthcare, Culture, and the Environment (IJPPPHCE), 3(2), 43-58. http://doi.org/10.4018/IJPPPHCE.2019070103

Chicago

Kumar, Nirmal, and Ajeya Jha. "Pharmaceutical Product Complaint Handling: Evolution of A Systematic Mechanism," International Journal of Public and Private Perspectives on Healthcare, Culture, and the Environment (IJPPPHCE) 3, no.2: 43-58. http://doi.org/10.4018/IJPPPHCE.2019070103

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Abstract

The customer complaint is considered an expression of dissatisfaction against the quality of the product or information associated with them. An effective mechanism for product complaint handling is one of the essential business requirements of the pharmaceutical industry. The customer complaints have the potential to jeopardize the firm's reputation and trigger regulatory action. This study shows that the prevailing complaint handling practices in the pharmaceutical sector follow a random and independent approach without synchronizing the strategy with the gross interest of stakeholders. The study explores the dearth of study for overall mitigation of adverse impacts on business due to patient's risk, impending legal and regulatory actions. The existing system to handle pharmaceutical complaints is handled with a technical perspective, without effective involvement of the distribution personnel. This study has produced a unique pathway to redress pharmaceutical product complaints effectively.

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