E-Government and Transformation of Service Delivery in Malaysia

E-Government and Transformation of Service Delivery in Malaysia

Noore Alam Siddiquee, Mohd. Zin Mohamed
ISBN13: 9781522598602|ISBN10: 152259860X|EISBN13: 9781522598619
DOI: 10.4018/978-1-5225-9860-2.ch075
Cite Chapter Cite Chapter

MLA

Siddiquee, Noore Alam, and Mohd. Zin Mohamed. "E-Government and Transformation of Service Delivery in Malaysia." Open Government: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2020, pp. 1606-1622. https://doi.org/10.4018/978-1-5225-9860-2.ch075

APA

Siddiquee, N. A. & Mohamed, M. Z. (2020). E-Government and Transformation of Service Delivery in Malaysia. In I. Management Association (Ed.), Open Government: Concepts, Methodologies, Tools, and Applications (pp. 1606-1622). IGI Global. https://doi.org/10.4018/978-1-5225-9860-2.ch075

Chicago

Siddiquee, Noore Alam, and Mohd. Zin Mohamed. "E-Government and Transformation of Service Delivery in Malaysia." In Open Government: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1606-1622. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-5225-9860-2.ch075

Export Reference

Mendeley
Favorite

Abstract

Since the 1990s e-government has been a leading feature of public sector reform in Malaysia. As elsewhere around the world, at the core Malaysia's e-government agenda is the desire to reinvent governance and service delivery so as to realize national developmental goals. Variety of e-initiatives undertaken and implemented over the past decades has improved the nation's e-profile and readiness. These programs have also brought about profound changes to the mode of service delivery and the nature of interactions between the government and citizens and other stakeholders. The paper demonstrates the current trends in e-government by focusing on some most recent initiatives and their roles in modifying governance and service delivery systems thereby producing benefits of efficiency, improved access and convenience, among others. It argues that while Malaysia has made significant inroads in e-services and is ahead of most developing countries, yet progress remains unsatisfactory when compared with regional and world leaders. The paper sheds lights on current impediments of e-government in Malaysia and their implications.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.