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The Roles of Business Process Modeling and Business Process Reengineering in E-Government

The Roles of Business Process Modeling and Business Process Reengineering in E-Government

Kijpokin Kasemsap
Copyright: © 2020 |Pages: 32
ISBN13: 9781522598602|ISBN10: 152259860X|EISBN13: 9781522598619
DOI: 10.4018/978-1-5225-9860-2.ch102
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MLA

Kasemsap, Kijpokin. "The Roles of Business Process Modeling and Business Process Reengineering in E-Government." Open Government: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2020, pp. 2236-2267. https://doi.org/10.4018/978-1-5225-9860-2.ch102

APA

Kasemsap, K. (2020). The Roles of Business Process Modeling and Business Process Reengineering in E-Government. In I. Management Association (Ed.), Open Government: Concepts, Methodologies, Tools, and Applications (pp. 2236-2267). IGI Global. https://doi.org/10.4018/978-1-5225-9860-2.ch102

Chicago

Kasemsap, Kijpokin. "The Roles of Business Process Modeling and Business Process Reengineering in E-Government." In Open Government: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 2236-2267. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-5225-9860-2.ch102

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Abstract

This chapter reveals the roles of business process modeling (BPM) and business process reengineering (BPR) in eGovernment, thus describing the concepts of eGovernment and BPM; BPM methodologies; business process modeling notation (BPMN); the importance of BPR in government-to-citizen (G2C) e-commerce; the relationship between BPM and eGovernment-based citizen satisfaction; the application of BPR in eGovernment; and the implementation of eGovernment through BPM. eGovernment is a modern trend that is driven by the advances in BPM and BPR as well as the aspirations of citizens who place increasing demands on governments' service. By modeling business processes in eGovernment, public sector organizations can achieve improvements in transparency and reduction in costs and resource requirements, resulting in improved business performance and compliance. The chapter argues that applying BPM and BPR in eGovernment has the potential to enhance public sector performance and achieve organizational goals in public sector organizations.

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