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Determining Factors of User Satisfaction for Bicycle-Sharing Systems: MalagaBici Case Study

Determining Factors of User Satisfaction for Bicycle-Sharing Systems: MalagaBici Case Study

Sebastian Molinillo, Francisco J. Liébana-Cabanillas, Miguel Ruiz-Montañez, Guadalupe González-Sánchez
Copyright: © 2020 |Pages: 17
ISBN13: 9781522599289|ISBN10: 1522599282|ISBN13 Softcover: 9781522599296|EISBN13: 9781522599302
DOI: 10.4018/978-1-5225-9928-9.ch011
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MLA

Molinillo, Sebastian, et al. "Determining Factors of User Satisfaction for Bicycle-Sharing Systems: MalagaBici Case Study." Sharing Economy and the Impact of Collaborative Consumption, edited by Iviane Ramos de Luna, et al., IGI Global, 2020, pp. 204-220. https://doi.org/10.4018/978-1-5225-9928-9.ch011

APA

Molinillo, S., Liébana-Cabanillas, F. J., Ruiz-Montañez, M., & González-Sánchez, G. (2020). Determining Factors of User Satisfaction for Bicycle-Sharing Systems: MalagaBici Case Study. In I. de Luna, À. Fitó-Bertran, J. Lladós-Masllorens, & F. Liébana-Cabanillas (Eds.), Sharing Economy and the Impact of Collaborative Consumption (pp. 204-220). IGI Global. https://doi.org/10.4018/978-1-5225-9928-9.ch011

Chicago

Molinillo, Sebastian, et al. "Determining Factors of User Satisfaction for Bicycle-Sharing Systems: MalagaBici Case Study." In Sharing Economy and the Impact of Collaborative Consumption, edited by Iviane Ramos de Luna, et al., 204-220. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-5225-9928-9.ch011

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Abstract

With the development of new shared transportation services, changes are occurring in the habitual consumption of these kinds of services, and it is expected that this trend will continue in the coming years. Given the rise of public bicycle-sharing systems (PBSS) and the increase in their use as a new mode of transportation in many cities, it is considered necessary to analyze and understand the main aspects that determine satisfaction with PBSS. This chapter proposes 10 aspects related to PBSS, grouped according to service infrastructure and other factors that are typical of this service. The results show that all the variables maintain a significant relationship with the established levels of satisfaction. In addition, it has been demonstrated that concessionaires and town halls must take special interest in the quality of the city's bicycles, bike lanes, and network of stations.

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