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Home-Based Telecommuting: Technology's Role

Home-Based Telecommuting: Technology's Role

Ellen Baker, Gayle C. Avery, John Crawford
Copyright: © 2008 |Pages: 23
ISBN13: 9781599045702|ISBN10: 1599045702|ISBN13 Softcover: 9781616926991|EISBN13: 9781599045726
DOI: 10.4018/978-1-59904-570-2.ch020
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MLA

Baker, Ellen, et al. "Home-Based Telecommuting: Technology's Role." Innovative Technologies for Information Resources Management, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2008, pp. 350-372. https://doi.org/10.4018/978-1-59904-570-2.ch020

APA

Baker, E., Avery, G. C., & Crawford, J. (2008). Home-Based Telecommuting: Technology's Role. In M. Khosrow-Pour, D.B.A. (Ed.), Innovative Technologies for Information Resources Management (pp. 350-372). IGI Global. https://doi.org/10.4018/978-1-59904-570-2.ch020

Chicago

Baker, Ellen, Gayle C. Avery, and John Crawford. "Home-Based Telecommuting: Technology's Role." In Innovative Technologies for Information Resources Management, edited by Mehdi Khosrow-Pour, D.B.A., 350-372. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-570-2.ch020

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Abstract

This chapter examines the role of technology in home-based telecommuting (HBT), and the implications of this role for organizational IT departments and for managers of telecommuting employees. Specifically, it addresses the question: Does technology both facilitate and hinder home-based telecommuting? Although technology enables HBT, it has also been blamed for HBT’s slow growth. To clarify the role that technology currently plays when employees telecommute, we describe a recent study that investigated the relationship between different forms of organizational support (classified as technology-related, somewhat technology-related and non-technological) and employees’ reactions to HBT. Two technology- related support variables and manager’s trust (a non-technological support) were found to have broad impact on employees’ reactions to HBT; so, while technology plays a crucial role and thus could be a major factor in HBT’s slow growth, we argue that HBT is better understood within a multi-factor rather than a single-factor framework. Other implications are that organizations should emphasize providing IT support and appropriate technology for telecommuters, as well as HBT-related training for non-telecommuting co-workers and managers of the telecommuters.

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