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Email and Knowledge Creation: Supporting Inquiring Systems

Email and Knowledge Creation: Supporting Inquiring Systems

Sharman Lichtenstein, Craig M. Parker, Margaret Cybulski
ISBN13: 9781591403098|ISBN10: 159140309X|EISBN13: 9781591403111
DOI: 10.4018/978-1-59140-309-8.ch005
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MLA

Lichtenstein, Sharman, et al. "Email and Knowledge Creation: Supporting Inquiring Systems." Inquiring Organizations: Moving from Knowledge Management to Wisdom, edited by James Courtney, et al., IGI Global, 2005, pp. 89-108. https://doi.org/10.4018/978-1-59140-309-8.ch005

APA

Lichtenstein, S., Parker, C. M., & Cybulski, M. (2005). Email and Knowledge Creation: Supporting Inquiring Systems. In J. Courtney, J. Haynes, & D. Paradice (Eds.), Inquiring Organizations: Moving from Knowledge Management to Wisdom (pp. 89-108). IGI Global. https://doi.org/10.4018/978-1-59140-309-8.ch005

Chicago

Lichtenstein, Sharman, Craig M. Parker, and Margaret Cybulski. "Email and Knowledge Creation: Supporting Inquiring Systems." In Inquiring Organizations: Moving from Knowledge Management to Wisdom, edited by James Courtney, John D. Haynes, and David Paradice, 89-108. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-309-8.ch005

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Abstract

The real promise of organizational communication technologies may lie in their potential to facilitate participative discourse between knowledge workers at all levels in distributed locations and time zones. Such discourse enables the exchange of sometimes conflicting viewpoints through which resolution and symbiosis, organizational knowledge can be built. This chapter presents a case study of a Singerian inquiring organization which illustrates how a fluid dynamic community of employees can use email to build knowledge, learn, make decisions, and enhance wisdom through a cycle of knowledge combination (divergence) and knowledge qualification (convergence). The chapter offers new theoretical perspectives on the enhancement of wisdom in inquiring organizations and provides practical insights into the use of email for supporting effective knowledge creation in inquiring organizations.

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