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Impact of Digitization on Commercial Banking Services

Impact of Digitization on Commercial Banking Services

Preeti Garg
Copyright: © 2020 |Pages: 20
ISBN13: 9781522599401|ISBN10: 1522599401|EISBN13: 9781522599418
DOI: 10.4018/978-1-5225-9940-1.ch006
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MLA

Garg, Preeti. "Impact of Digitization on Commercial Banking Services." Technological Innovations for Sustainability and Business Growth, edited by Geetika Jain, et al., IGI Global, 2020, pp. 71-90. https://doi.org/10.4018/978-1-5225-9940-1.ch006

APA

Garg, P. (2020). Impact of Digitization on Commercial Banking Services. In G. Jain, H. Singh, S. Akter, A. Munjal, & H. Grewal (Eds.), Technological Innovations for Sustainability and Business Growth (pp. 71-90). IGI Global. https://doi.org/10.4018/978-1-5225-9940-1.ch006

Chicago

Garg, Preeti. "Impact of Digitization on Commercial Banking Services." In Technological Innovations for Sustainability and Business Growth, edited by Geetika Jain, et al., 71-90. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-5225-9940-1.ch006

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Abstract

The chapter gives us an overview and defines digitization and financial services and how both of the verticals can be incorporated into each other. It aims to determine factors that influenced consumer attitude towards online banking, discrepancies faced by the consumers in online banking, the degree of satisfaction among the consumers and their background of the Indian banking system. How the banking system in India is categorized is included. The chapter defines the various functions of commercial banks and the myriad services they provide. In order to conduct the research, a questionnaire was prepared. It is attached below. Descriptive analysis has been done.

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