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Reply Speed as Nonverbal Cue in Text Messaging with a Read Receipt Display Function: Effects of Messaging Dependency on Times until Negative Emotions Occur While Waiting for a Reply

Reply Speed as Nonverbal Cue in Text Messaging with a Read Receipt Display Function: Effects of Messaging Dependency on Times until Negative Emotions Occur While Waiting for a Reply

Shogo Kato, Yuuki Kato, Yasuyuki Ozawa
Copyright: © 2020 |Volume: 16 |Issue: 1 |Pages: 18
ISSN: 1548-3908|EISSN: 1548-3916|EISBN13: 9781799802761|DOI: 10.4018/IJTHI.2020010103
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MLA

Kato, Shogo, et al. "Reply Speed as Nonverbal Cue in Text Messaging with a Read Receipt Display Function: Effects of Messaging Dependency on Times until Negative Emotions Occur While Waiting for a Reply." IJTHI vol.16, no.1 2020: pp.36-53. http://doi.org/10.4018/IJTHI.2020010103

APA

Kato, S., Kato, Y., & Ozawa, Y. (2020). Reply Speed as Nonverbal Cue in Text Messaging with a Read Receipt Display Function: Effects of Messaging Dependency on Times until Negative Emotions Occur While Waiting for a Reply. International Journal of Technology and Human Interaction (IJTHI), 16(1), 36-53. http://doi.org/10.4018/IJTHI.2020010103

Chicago

Kato, Shogo, Yuuki Kato, and Yasuyuki Ozawa. "Reply Speed as Nonverbal Cue in Text Messaging with a Read Receipt Display Function: Effects of Messaging Dependency on Times until Negative Emotions Occur While Waiting for a Reply," International Journal of Technology and Human Interaction (IJTHI) 16, no.1: 36-53. http://doi.org/10.4018/IJTHI.2020010103

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Abstract

In text messaging via mobile devices, many users face pressure to rapidly exchange messages. This study investigates reply speeds in smartphone messaging, focusing on messaging with a read receipt function, which notifies the sender of whether the recipient has read a sent message. Using a questionnaire targeting 213 female college students in Japan, we investigate the time until negative emotions (sadness, anxiety, anger and guilt) which occur while waiting for a reply. The authors also address factors of messaging dependency, and find that negative emotions arise in significantly less time when waiting for a reply to a read message than an unread one. Further, most negative emotions occur significantly earlier in high-dependency groups than in low-dependency groups when waiting for a reply in either status. These effects differed in part depending on the type of emotion and recipient. The authors discuss these findings in the context of reply speed as a nonverbal cue.

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