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E-Government: Good Deliverance through Effective Performance Management

E-Government: Good Deliverance through Effective Performance Management

Shefali Nandan
Copyright: © 2009 |Pages: 27
ISBN13: 9781605662404|ISBN10: 1605662402|ISBN13 Softcover: 9781616926168|EISBN13: 9781605662411
DOI: 10.4018/978-1-60566-240-4.ch009
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MLA

Nandan, Shefali. "E-Government: Good Deliverance through Effective Performance Management." Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes, edited by Susheel Chhabra and Muneesh Kumar, IGI Global, 2009, pp. 138-164. https://doi.org/10.4018/978-1-60566-240-4.ch009

APA

Nandan, S. (2009). E-Government: Good Deliverance through Effective Performance Management. In S. Chhabra & M. Kumar (Eds.), Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes (pp. 138-164). IGI Global. https://doi.org/10.4018/978-1-60566-240-4.ch009

Chicago

Nandan, Shefali. "E-Government: Good Deliverance through Effective Performance Management." In Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes, edited by Susheel Chhabra and Muneesh Kumar, 138-164. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-240-4.ch009

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Abstract

Successful implementation of e-government programs, policies, and effective service delivery to citizens is faced with many obstacles related to operations, technology, and human resource management, amongst others. The changes brought about due to introduction of Information and Communication Technology require changed work patterns, work styles, and overall management of performance. In this context, five key issues have been identified. These are identification of new performance measures, creating an environment for innovation, teamwork, fostering employee empowerment, and developing new competencies. A theoretical framework for performance management in e-government departments and agencies is proposed. A model for delivering improved service to citizens has also been developed.

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