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Design of a Hospital Interactive Wayfinding System: Designing for Malaysian Users

Design of a Hospital Interactive Wayfinding System: Designing for Malaysian Users

Ashok Sivaji, Hizbullah Kampo Radjo, Mohd-Faizal Amin, Mohd Azrin Hafizie Abu Hashim
Copyright: © 2020 |Pages: 36
ISBN13: 9781799824510|ISBN10: 1799824519|EISBN13: 9781799824527
DOI: 10.4018/978-1-7998-2451-0.ch015
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MLA

Sivaji, Ashok, et al. "Design of a Hospital Interactive Wayfinding System: Designing for Malaysian Users." Hospital Management and Emergency Medicine: Breakthroughs in Research and Practice, edited by Information Resources Management Association, IGI Global, 2020, pp. 274-309. https://doi.org/10.4018/978-1-7998-2451-0.ch015

APA

Sivaji, A., Radjo, H. K., Amin, M., & Abu Hashim, M. A. (2020). Design of a Hospital Interactive Wayfinding System: Designing for Malaysian Users. In I. Management Association (Ed.), Hospital Management and Emergency Medicine: Breakthroughs in Research and Practice (pp. 274-309). IGI Global. https://doi.org/10.4018/978-1-7998-2451-0.ch015

Chicago

Sivaji, Ashok, et al. "Design of a Hospital Interactive Wayfinding System: Designing for Malaysian Users." In Hospital Management and Emergency Medicine: Breakthroughs in Research and Practice, edited by Information Resources Management Association, 274-309. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-2451-0.ch015

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Abstract

United Nations reported the importance of wayfindng as part of providing sustainable and beneficial accessibility to the public in built environment such as a hospital. Despite this, the survey conducted in this study found that current wayfinding system in hospitals does not meet the requirements of the Malaysian demography which is multilingual and multicultural. Furthermore, the various literacy levels in this country make the design more challenging. The objective of this study is to design, develop and test a hospital interactive wayfinding system (HIWS) that is targeted towards the West Malaysian population. Using the established symbols that has been validated by other studies and from the survey feedback obtained, the HIWS was designed and developed and tested with 24 Malaysian users using the lab based user experience testing. Although the results seems promising whereby 83% of users liked the system, the qualitative feedback revealed various improvements to the system, that would be valuable to the design and development team to improve HIWS.

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