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Factors That Determine Users' Switching Intention From a Debit/Credit Card to Adopting E-Wallet as a Payment Method

Factors That Determine Users' Switching Intention From a Debit/Credit Card to Adopting E-Wallet as a Payment Method

Michael Lo, Adhi Setyo Santoso
Copyright: © 2020 |Pages: 42
ISBN13: 9781799818793|ISBN10: 1799818799|ISBN13 Softcover: 9781799851486|EISBN13: 9781799818809
DOI: 10.4018/978-1-7998-1879-3.ch007
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MLA

Lo, Michael, and Adhi Setyo Santoso. "Factors That Determine Users' Switching Intention From a Debit/Credit Card to Adopting E-Wallet as a Payment Method." Interdisciplinary Approaches to Digital Transformation and Innovation, edited by Rocci Luppicini, IGI Global, 2020, pp. 143-184. https://doi.org/10.4018/978-1-7998-1879-3.ch007

APA

Lo, M. & Santoso, A. S. (2020). Factors That Determine Users' Switching Intention From a Debit/Credit Card to Adopting E-Wallet as a Payment Method. In R. Luppicini (Ed.), Interdisciplinary Approaches to Digital Transformation and Innovation (pp. 143-184). IGI Global. https://doi.org/10.4018/978-1-7998-1879-3.ch007

Chicago

Lo, Michael, and Adhi Setyo Santoso. "Factors That Determine Users' Switching Intention From a Debit/Credit Card to Adopting E-Wallet as a Payment Method." In Interdisciplinary Approaches to Digital Transformation and Innovation, edited by Rocci Luppicini, 143-184. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-1879-3.ch007

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Abstract

This study investigates the switching intention and actual behavior of e-wallet users in Greater Jakarta by using the push-pull and mooring model. There were 33 constructs distributed in Greater Jakarta. Using a quantitative technique, this research used non-probability sampling. The samples collected consisted of 357 valid responses. PLS-SEM and bootstrapping were conducted to check the validity, reliability, and hypothesis testing. Based on the results, low efficiency and personal experience had no significant influence towards switching intention. There was a significant influence from switching cost, social image, security, and alternative attractiveness towards switching intention. Lastly, there was a significant influence of switching intention towards actual behavior. The results gained from the study generated managerial and theoretical implications, which later can be used for the e-wallet provider to improve its services.

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