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The Clash of the Titans: CIO and LOB Engagement in IT Innovation

The Clash of the Titans: CIO and LOB Engagement in IT Innovation

Sachithra Lokuge, Darshana Sedera, Shailesh Palekar
Copyright: © 2020 |Pages: 17
ISBN13: 9781799827993|ISBN10: 1799827992|ISBN13 Softcover: 9781799828006|EISBN13: 9781799828013
DOI: 10.4018/978-1-7998-2799-3.ch005
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MLA

Lokuge, Sachithra, et al. "The Clash of the Titans: CIO and LOB Engagement in IT Innovation." Leadership, Management, and Adoption Techniques for Digital Service Innovation, edited by Kamaljeet Sandhu, IGI Global, 2020, pp. 86-102. https://doi.org/10.4018/978-1-7998-2799-3.ch005

APA

Lokuge, S., Sedera, D., & Palekar, S. (2020). The Clash of the Titans: CIO and LOB Engagement in IT Innovation. In K. Sandhu (Ed.), Leadership, Management, and Adoption Techniques for Digital Service Innovation (pp. 86-102). IGI Global. https://doi.org/10.4018/978-1-7998-2799-3.ch005

Chicago

Lokuge, Sachithra, Darshana Sedera, and Shailesh Palekar. "The Clash of the Titans: CIO and LOB Engagement in IT Innovation." In Leadership, Management, and Adoption Techniques for Digital Service Innovation, edited by Kamaljeet Sandhu, 86-102. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-2799-3.ch005

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Abstract

The emergence of digital technologies provides organizations with affordable, easy-to-use, and easy-to-learn technologies that opens line-of-business (LOB) managers to participate in information technology-led innovations. Such participatory actions by the LOB-managers in information technology (IT) innovations at the department levels will lead the creation of new roles like the ‘chief digital marketing officer.' While the overall outlook for innovation becomes positive through such expanding contributions of the LOB-managers, such additions will ignite new challenges. Especially, such roles and approaches will contest the traditional centralized technology management approaches. This chapter provides three engagement models on how the LOB-managers and chief information officers could interact harmoniously to enhance the quality of IT innovations led by LOB-managers.

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