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ITIL and Value Networks

ITIL and Value Networks

Laurence Lock Lee
Copyright: © 2009 |Pages: 28
ISBN13: 9781605660844|ISBN10: 1605660841|ISBN13 Softcover: 9781616925475|EISBN13: 9781605660851
DOI: 10.4018/978-1-60566-084-4.ch009
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MLA

Laurence Lock Lee. "ITIL and Value Networks." IT Governance in a Networked World: Multi-Sourcing Strategies and Social Capital for Corporate Computing, IGI Global, 2009, pp.210-237. https://doi.org/10.4018/978-1-60566-084-4.ch009

APA

L. Lock Lee (2009). ITIL and Value Networks. IGI Global. https://doi.org/10.4018/978-1-60566-084-4.ch009

Chicago

Laurence Lock Lee. "ITIL and Value Networks." In IT Governance in a Networked World: Multi-Sourcing Strategies and Social Capital for Corporate Computing. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-084-4.ch009

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Abstract

In this chapter a management framework designed by and for the IT function will be reviewed from a network’s perspective. ITIL (Information Technology Infrastructure Library) is the result of an initiative of the UK Office of Government Commerce to collate and publish a suite of “Best IT Management” practices. The result is a process model covering the various IT service functions like service desks, problem and incident management; configuration and change management; service level management, capacity management, security management; and IT application development, implementation and maintenance.

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