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Framework for Developing a Banking Performance Dashboard: Case Study of TMB Bank

Framework for Developing a Banking Performance Dashboard: Case Study of TMB Bank

Panchana Tantipisut, Pisal Yenradee
Copyright: © 2020 |Volume: 11 |Issue: 1 |Pages: 17
ISSN: 1947-8208|EISSN: 1947-8216|EISBN13: 9781799807179|DOI: 10.4018/IJKSS.2020010103
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MLA

Tantipisut, Panchana, and Pisal Yenradee. "Framework for Developing a Banking Performance Dashboard: Case Study of TMB Bank." IJKSS vol.11, no.1 2020: pp.60-76. http://doi.org/10.4018/IJKSS.2020010103

APA

Tantipisut, P. & Yenradee, P. (2020). Framework for Developing a Banking Performance Dashboard: Case Study of TMB Bank. International Journal of Knowledge and Systems Science (IJKSS), 11(1), 60-76. http://doi.org/10.4018/IJKSS.2020010103

Chicago

Tantipisut, Panchana, and Pisal Yenradee. "Framework for Developing a Banking Performance Dashboard: Case Study of TMB Bank," International Journal of Knowledge and Systems Science (IJKSS) 11, no.1: 60-76. http://doi.org/10.4018/IJKSS.2020010103

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Abstract

This article creates a framework for conceptually designing a performance dashboard for banks. It provides guidelines for developing such a framework for banks and other organizations with similar characteristics. A three-step approach for developing the dashboard is proposed. The first step is to determine the ideal characteristics of an effective performance dashboard using an extensive literature search and expert opinions of TMB bank executives. Second, the current performance reporting system is analyzed using a simplified “Delphi” method to identify discrepancies from the ideal characteristics. Third, some missing elements are identified, and recommendations are provided to enhance the current performance reporting systems, to be an effective performance dashboard. The proposed ideal characteristics and the simplified “Delphi” method are effective to identify missing elements. Moreover, a working team comprised of academicians and bank executives can provide acceptable recommendations to improve the current performance reporting system, to become an effective performance dashboard.

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