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Smart Municipalities in Tourism

Smart Municipalities in Tourism

Nurettin Ayaz, Bayram Akay
ISBN13: 9781799819899|ISBN10: 1799819892|EISBN13: 9781799819905
DOI: 10.4018/978-1-7998-1989-9.ch018
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MLA

Ayaz, Nurettin, and Bayram Akay. "Smart Municipalities in Tourism." Handbook of Research on Smart Technology Applications in the Tourism Industry, edited by Evrim Çeltek, IGI Global, 2020, pp. 391-413. https://doi.org/10.4018/978-1-7998-1989-9.ch018

APA

Ayaz, N. & Akay, B. (2020). Smart Municipalities in Tourism. In E. Çeltek (Ed.), Handbook of Research on Smart Technology Applications in the Tourism Industry (pp. 391-413). IGI Global. https://doi.org/10.4018/978-1-7998-1989-9.ch018

Chicago

Ayaz, Nurettin, and Bayram Akay. "Smart Municipalities in Tourism." In Handbook of Research on Smart Technology Applications in the Tourism Industry, edited by Evrim Çeltek, 391-413. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-1989-9.ch018

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Abstract

Tourism is a fragmented and information-oriented sector covering tour operators, travel agencies, hotel sales representatives, associations, meeting offices, transportation, car rental, airlines, cruise, souvenirs, restaurants, hotels/motels, and entertainment. In the tourism sector, technology is an important requirement for the interconnection of all these fragmented organizations, activities, and elements, and for the satisfaction of tourists. However, the effective use of technology in a destination requires the leadership of a leader. This chapter approaches the smart municipality applications oriented to tourism sector with the example of Turkey, a well-known destination around the world, from the perspective of municipalities, which is regarded as a democratic leader at local level and provides a general framework regarding the studies on an innovative, environment-friendly, solution-oriented, and more livable urban life. Suggestions are provided for smart technologies to improve the quality of life of local citizens and to the satisfaction of tourists.

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