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E-mail and Knowledge Creation: Supporting Inquiring Systems

E-mail and Knowledge Creation: Supporting Inquiring Systems

Sharman Lichtenstein, Craig M. Parker, Margaret Cybulski
Copyright: © 2008 |Pages: 16
ISBN13: 9781599049335|ISBN10: 1599049333|EISBN13: 9781599049342
DOI: 10.4018/978-1-59904-933-5.ch044
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MLA

Lichtenstein, Sharman, et al. "E-mail and Knowledge Creation: Supporting Inquiring Systems." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 509-524. https://doi.org/10.4018/978-1-59904-933-5.ch044

APA

Lichtenstein, S., Parker, C. M., & Cybulski, M. (2008). E-mail and Knowledge Creation: Supporting Inquiring Systems. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 509-524). IGI Global. https://doi.org/10.4018/978-1-59904-933-5.ch044

Chicago

Lichtenstein, Sharman, Craig M. Parker, and Margaret Cybulski. "E-mail and Knowledge Creation: Supporting Inquiring Systems." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, 509-524. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-933-5.ch044

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Abstract

The real promise of organizational communication technologies may lie in their potential to facilitate participative discourse between knowledge workers at all levels in distributed locations and time zones. Such discourse enables the exchange of sometimes conflicting viewpoints through which resolution and symbiosis, organizational knowledge can be built. This chapter presents a case study of a Singerian inquiring organization which illustrates how a fluid dynamic community of employees can use email to build knowledge, learn, make decisions, and enhance wisdom through a cycle of knowledge combination (divergence) and knowledge qualification (convergence). The chapter offers new theoretical perspectives on the enhancement of wisdom in inquiring organizations and provides practical insights into the use of email for supporting effective knowledge creation in inquiring organizations.

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