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Empowerment in Tourism

Empowerment in Tourism

Güllü Gençer, Kansu Gençer
Copyright: © 2020 |Pages: 22
ISBN13: 9781799830306|ISBN10: 1799830306|ISBN13 Softcover: 9781799830313|EISBN13: 9781799830320
DOI: 10.4018/978-1-7998-3030-6.ch005
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MLA

Gençer, Güllü, and Kansu Gençer. "Empowerment in Tourism." Industrial and Managerial Solutions for Tourism Enterprises, edited by Atilla Akbaba and Volkan Altıntaş, IGI Global, 2020, pp. 55-76. https://doi.org/10.4018/978-1-7998-3030-6.ch005

APA

Gençer, G. & Gençer, K. (2020). Empowerment in Tourism. In A. Akbaba & V. Altıntaş (Eds.), Industrial and Managerial Solutions for Tourism Enterprises (pp. 55-76). IGI Global. https://doi.org/10.4018/978-1-7998-3030-6.ch005

Chicago

Gençer, Güllü, and Kansu Gençer. "Empowerment in Tourism." In Industrial and Managerial Solutions for Tourism Enterprises, edited by Atilla Akbaba and Volkan Altıntaş, 55-76. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-3030-6.ch005

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Abstract

Empowerment is an approach that provides employees to participate in the management, control the processes, and decide about the problems by taking initiatives. Employee empowerment is important to develop service quality, respond faster to customer needs, ensure customer satisfaction and loyalty, and provide competitive advantage to the organization. In this context in the tourism sector where service presentation and consumption take place in a direct relationship with the customer, employees should be empowered. In this chapter, definition and importance of employee empowerment, employee empowerment approaches, concepts about the employee empowerment, employee empowerment elements, methods that enable employee empowerment, employee empowerment in tourism organizations, and the benefits of employee empowerment are explained by literature review.

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