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The Role of Technology Level and Logistics Performance on the Relationship Between Logistics Service Quality and Firm Performance

The Role of Technology Level and Logistics Performance on the Relationship Between Logistics Service Quality and Firm Performance

Özgür Kayapınar, Fatma Lorcu
Copyright: © 2020 |Pages: 29
ISBN13: 9781799846017|ISBN10: 1799846016|EISBN13: 9781799846024
DOI: 10.4018/978-1-7998-4601-7.ch006
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MLA

Kayapınar, Özgür, and Fatma Lorcu. "The Role of Technology Level and Logistics Performance on the Relationship Between Logistics Service Quality and Firm Performance." Handbook of Research on Sustainable Supply Chain Management for the Global Economy, edited by Ulas Akkucuk, IGI Global, 2020, pp. 107-135. https://doi.org/10.4018/978-1-7998-4601-7.ch006

APA

Kayapınar, Ö. & Lorcu, F. (2020). The Role of Technology Level and Logistics Performance on the Relationship Between Logistics Service Quality and Firm Performance. In U. Akkucuk (Ed.), Handbook of Research on Sustainable Supply Chain Management for the Global Economy (pp. 107-135). IGI Global. https://doi.org/10.4018/978-1-7998-4601-7.ch006

Chicago

Kayapınar, Özgür, and Fatma Lorcu. "The Role of Technology Level and Logistics Performance on the Relationship Between Logistics Service Quality and Firm Performance." In Handbook of Research on Sustainable Supply Chain Management for the Global Economy, edited by Ulas Akkucuk, 107-135. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-4601-7.ch006

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Abstract

The main purpose of this study is to examine the relationship between logistics service quality, logistics performance, firm performance, and technology. Survey data, which was collected from 572 industrial consumers operating in Turkey by stratified sampling method, were analyzed and compared by factor analysis and SEM. According to the results of the analysis, the data indicate that the quality of logistic service affects logistic performance and firm performance positively and directly. Also, it is clear from the results that the mediation role of logistic performance and its indirect impact are important in the effect of logistic service quality on firm performance. In the effect of the quality of logistic performance on firm performance, the role of technology in moderation is understood. It is also stated that when the moderation role of technology in the logistic service quality affects firm performance, logistic performance has also the mediation role.

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