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Software Maintenance of Process Modeling Line Model

Software Maintenance of Process Modeling Line Model

Zeljka Car
Copyright: © 2005 |Pages: 23
ISBN13: 9781591403661|ISBN10: 1591403669|ISBN13 Softcover: 9781591403678|EISBN13: 9781591403685
DOI: 10.4018/978-1-59140-366-1.ch012
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MLA

Car, Zeljka. "Software Maintenance of Process Modeling Line Model." Managing Corporate Information Systems Evolution and Maintenance, edited by Khaled M. Khan and Yan Zhang, IGI Global, 2005, pp. 272-294. https://doi.org/10.4018/978-1-59140-366-1.ch012

APA

Car, Z. (2005). Software Maintenance of Process Modeling Line Model. In K. Khan & Y. Zhang (Eds.), Managing Corporate Information Systems Evolution and Maintenance (pp. 272-294). IGI Global. https://doi.org/10.4018/978-1-59140-366-1.ch012

Chicago

Car, Zeljka. "Software Maintenance of Process Modeling Line Model." In Managing Corporate Information Systems Evolution and Maintenance, edited by Khaled M. Khan and Yan Zhang, 272-294. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-366-1.ch012

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Abstract

The chapter provides the insight into software maintenance process, its features, actors, activities and results, with the emphasis on the importance and complexity of systems maintenance. The issues related to maintenance modeling, maintenance process evaluation and improvement are addressed. The chapter proposes a method for system maintenance modeling and analysis. Software maintenance process is modeled in terms of queuing network with applied simulation. Method implementation is described by a case study of telecommunication maintenance with the field process data. The case study and the related maintenance activities with data are described in detail. The results of the method application show how the process bottlenecks are formally identified and how new proposals for the improved process design should be analyzed. The chapter emphasizes the importance of a well-defined and balanced process indispensable for efficient maintenance of the large telecommunication software.

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