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Key Success Factors Facilitating SME E-Commerce in Developing Countries: Literature Review

Key Success Factors Facilitating SME E-Commerce in Developing Countries: Literature Review

Hijrah Saputra
Copyright: © 2020 |Pages: 27
ISBN13: 9781799828679|ISBN10: 1799828670|ISBN13 Softcover: 9781799828686|EISBN13: 9781799828693
DOI: 10.4018/978-1-7998-2867-9.ch011
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MLA

Saputra, Hijrah. "Key Success Factors Facilitating SME E-Commerce in Developing Countries: Literature Review." Leadership Strategies for Global Supply Chain Management in Emerging Markets, edited by Ashish Dwivedi and Mohammed Saad Alshamrani, IGI Global, 2020, pp. 244-270. https://doi.org/10.4018/978-1-7998-2867-9.ch011

APA

Saputra, H. (2020). Key Success Factors Facilitating SME E-Commerce in Developing Countries: Literature Review. In A. Dwivedi & M. Alshamrani (Eds.), Leadership Strategies for Global Supply Chain Management in Emerging Markets (pp. 244-270). IGI Global. https://doi.org/10.4018/978-1-7998-2867-9.ch011

Chicago

Saputra, Hijrah. "Key Success Factors Facilitating SME E-Commerce in Developing Countries: Literature Review." In Leadership Strategies for Global Supply Chain Management in Emerging Markets, edited by Ashish Dwivedi and Mohammed Saad Alshamrani, 244-270. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-2867-9.ch011

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Abstract

This chapter presents a systematic literature review and research agenda regarding key success factors (KSFs) facilitating SME e-commerce in developing countries. Previous studies had mainly pre-adoption when the internet and e-commerce were new. However, SMEs have largely been ignored, and now that attention has turned to post-adoption issues research, which is required in SME and developing country contexts due to the worldwide growth of e-commerce. This chapter comprises a structured literature review using Denyer and Tranfield's context, intervention, mechanisms, and outcome (CIMO) criteria for critical analysis to enable the development of future empirical research areas. The KSFs are considered significant and of concern to stakeholders, including inter alia SMEs and governments to encourage SME growth in e-commerce and positively influence SME and overall business performance to meet customer demand.

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