Cost of Poor Quality Management on Organizational Performance in Educational Settings

Cost of Poor Quality Management on Organizational Performance in Educational Settings

Shuti Steph Khumalo
ISBN13: 9781799834380|ISBN10: 1799834387|EISBN13: 9781799834397
DOI: 10.4018/978-1-7998-3438-0.ch059
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MLA

Khumalo, Shuti Steph. "Cost of Poor Quality Management on Organizational Performance in Educational Settings." Research Anthology on Preparing School Administrators to Lead Quality Education Programs, edited by Information Resources Management Association, IGI Global, 2021, pp. 1334-1354. https://doi.org/10.4018/978-1-7998-3438-0.ch059

APA

Khumalo, S. S. (2021). Cost of Poor Quality Management on Organizational Performance in Educational Settings. In I. Management Association (Ed.), Research Anthology on Preparing School Administrators to Lead Quality Education Programs (pp. 1334-1354). IGI Global. https://doi.org/10.4018/978-1-7998-3438-0.ch059

Chicago

Khumalo, Shuti Steph. "Cost of Poor Quality Management on Organizational Performance in Educational Settings." In Research Anthology on Preparing School Administrators to Lead Quality Education Programs, edited by Information Resources Management Association, 1334-1354. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-3438-0.ch059

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Abstract

The purpose of this case study was to explore teacher absenteeism in both primary and secondary schools administered by the Department of Basic Education (DoBE) in South Africa. Further, the chapter focuses on how this phenomenon of teacher absenteeism is managed in schools and by the departmental authorities and its implications on the organization. This chapter proposes a number of quality improvement strategies that can be employed to mediate teacher absenteeism and enhance quality management of the problem.

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