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Concept of Approach to Optimize ICT Management Practices: State of the Art

Concept of Approach to Optimize ICT Management Practices: State of the Art

Manuel António dos Santos Landum, Leonilde Reis, M. M. M. Moura
ISBN13: 9781799840992|ISBN10: 1799840999|EISBN13: 9781799841005
DOI: 10.4018/978-1-7998-4099-2.ch009
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MLA

Landum, Manuel António dos Santos, et al. "Concept of Approach to Optimize ICT Management Practices: State of the Art." Handbook of Research on Multidisciplinary Approaches to Entrepreneurship, Innovation, and ICTs, edited by Luísa Cagica Carvalho, et al., IGI Global, 2021, pp. 174-199. https://doi.org/10.4018/978-1-7998-4099-2.ch009

APA

Landum, M. A., Reis, L., & Moura, M. M. (2021). Concept of Approach to Optimize ICT Management Practices: State of the Art. In L. Carvalho, L. Reis, A. Prata, & R. Pereira (Eds.), Handbook of Research on Multidisciplinary Approaches to Entrepreneurship, Innovation, and ICTs (pp. 174-199). IGI Global. https://doi.org/10.4018/978-1-7998-4099-2.ch009

Chicago

Landum, Manuel António dos Santos, Leonilde Reis, and M. M. M. Moura. "Concept of Approach to Optimize ICT Management Practices: State of the Art." In Handbook of Research on Multidisciplinary Approaches to Entrepreneurship, Innovation, and ICTs, edited by Luísa Cagica Carvalho, et al., 174-199. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-4099-2.ch009

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Abstract

The rapid evolution of information and communication technologies (ICT) has led to changes in business processes, namely in public services or in local administration. Currently, customer expectations are focused on an incremental modernization that may imply greater mobility, cost reduction, and response times. This chapter describes a multidisciplinary and integrative approach considering the specificity of the Portuguese local administration. The proposed approach assumes of continuous improvement within the scope of integrated and sustained governance, which is based on the alignment of ICT with business. Thus, it is recommended that the contributions of the approach are the optimization of practices established in the domains of sustainability, human capital, increased productivity, optimization of information security practices, and improvement of environmental quality, promoting alignment with Green IT.

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