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Process-Centered Contributions to Information Systems Quality

Process-Centered Contributions to Information Systems Quality

Evan W. Duggan, Richard Gibson
Copyright: © 2006 |Pages: 23
ISBN13: 9781591408574|ISBN10: 1591408571|EISBN13: 9781591408598
DOI: 10.4018/978-1-59140-857-4.ch007
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MLA

Duggan, Evan W., and Richard Gibson. "Process-Centered Contributions to Information Systems Quality." Measuring Information Systems Delivery Quality, edited by Evan Duggan and Johannes Reichgelt, IGI Global, 2006, pp. 158-180. https://doi.org/10.4018/978-1-59140-857-4.ch007

APA

Duggan, E. W. & Gibson, R. (2006). Process-Centered Contributions to Information Systems Quality. In E. Duggan & J. Reichgelt (Eds.), Measuring Information Systems Delivery Quality (pp. 158-180). IGI Global. https://doi.org/10.4018/978-1-59140-857-4.ch007

Chicago

Duggan, Evan W., and Richard Gibson. "Process-Centered Contributions to Information Systems Quality." In Measuring Information Systems Delivery Quality, edited by Evan Duggan and Johannes Reichgelt, 158-180. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-857-4.ch007

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Abstract

The growing attendance at seminars and conferences dedicated to quality programs attests to the increasing recognition of the continued importance of quality. Unfortunately, in many organizations, this intensified quality focus has not been effectively applied to information systems — a surprising outcome given the many demonstrations of a direct relationship between information systems delivery process and information systems quality and success. In this chapter, we analyze process-centered contributions and solutions to the increasing challenges of producing high-quality systems. We provide a balanced overview of evidence that has emerged from practical, real-world experiences and empirical research studies, an overview that incorporates the positions of both proponents and opponents of process-centricity. We then provide an assessment of the contexts in which software process improvements and quality- enhancing initiatives can thrive.

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