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Understanding Human Resources Needs in Tourism: A Competittive Advantage

Understanding Human Resources Needs in Tourism: A Competittive Advantage

Teresa Dieguez
Copyright: © 2021 |Pages: 21
ISBN13: 9781799843184|ISBN10: 1799843181|ISBN13 Softcover: 9781799854869|EISBN13: 9781799843191
DOI: 10.4018/978-1-7998-4318-4.ch002
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MLA

Dieguez, Teresa. "Understanding Human Resources Needs in Tourism: A Competittive Advantage." Handbook of Research on Human Capital and People Management in the Tourism Industry, edited by Vânia Gonçalves Costa, et al., IGI Global, 2021, pp. 20-40. https://doi.org/10.4018/978-1-7998-4318-4.ch002

APA

Dieguez, T. (2021). Understanding Human Resources Needs in Tourism: A Competittive Advantage. In V. Costa, A. Moura, & M. Mira (Eds.), Handbook of Research on Human Capital and People Management in the Tourism Industry (pp. 20-40). IGI Global. https://doi.org/10.4018/978-1-7998-4318-4.ch002

Chicago

Dieguez, Teresa. "Understanding Human Resources Needs in Tourism: A Competittive Advantage." In Handbook of Research on Human Capital and People Management in the Tourism Industry, edited by Vânia Gonçalves Costa, Andreia Antunes Moura, and Maria do Rosário Mira, 20-40. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-4318-4.ch002

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Abstract

As one of the world's largest economic sectors, travel and tourism creates jobs, drives exports, and generates prosperity across the world. Comprising a wide range of industries, it supports one in every ten jobs on the planet, has accounted for one in five of all jobs created across the world over the past five years, and is a dynamic and complex engine of employment opportunities. Its companies are inside a competitive arena and must ensure its sustainability on the basis of its greatest asset: its employees. Nowadays in the workplace there are a great diversity of cultures, ages, and generational differences, and employers have to explore new ways to motivate people to efficiently work. Each generation is unique and usually this variety does not work without supervision. The study will be conducted on two Portuguese Polytechnic Institutes with Masters Students from Hospitality and Tourism. As a methodology, it will be used a quantitative research. Conclusions may help companies to better understand the reasons why employees abandon them or are attracted by them.

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