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Impact of Employees' Empowerment on Perceived Quality of Service Delivery in the Tertiary Health Institutions

Impact of Employees' Empowerment on Perceived Quality of Service Delivery in the Tertiary Health Institutions

Michael Abayomi Fowowe, Kayode K. Arogundade
Copyright: © 2021 |Pages: 17
ISBN13: 9781799834731|ISBN10: 1799834735|EISBN13: 9781799834748
DOI: 10.4018/978-1-7998-3473-1.ch138
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MLA

Fowowe, Michael Abayomi, and Kayode K. Arogundade. "Impact of Employees' Empowerment on Perceived Quality of Service Delivery in the Tertiary Health Institutions." Encyclopedia of Organizational Knowledge, Administration, and Technology, edited by Mehdi Khosrow-Pour D.B.A., IGI Global, 2021, pp. 2014-2030. https://doi.org/10.4018/978-1-7998-3473-1.ch138

APA

Fowowe, M. A. & Arogundade, K. K. (2021). Impact of Employees' Empowerment on Perceived Quality of Service Delivery in the Tertiary Health Institutions. In M. Khosrow-Pour D.B.A. (Ed.), Encyclopedia of Organizational Knowledge, Administration, and Technology (pp. 2014-2030). IGI Global. https://doi.org/10.4018/978-1-7998-3473-1.ch138

Chicago

Fowowe, Michael Abayomi, and Kayode K. Arogundade. "Impact of Employees' Empowerment on Perceived Quality of Service Delivery in the Tertiary Health Institutions." In Encyclopedia of Organizational Knowledge, Administration, and Technology, edited by Mehdi Khosrow-Pour D.B.A., 2014-2030. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-3473-1.ch138

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Abstract

In this current 21st-century global competitive market, employee empowerment plays a significant role in building the internal resource-based capacity of business survival towards meeting and exceeding ever-increasing market needs. The tertiary health institutions saddled with the responsibility of providing acute healthcare services significantly require effective commitment of their healthcare workers in promoting quality of service delivery towards achieving result-oriented healthcare quality assurance outcome. However, the Nigerian health sector has been characterised with diverse challenges in sustaining quality assurance due to lack of leadership commitment in empowering caregivers in the sector effectively. To a large extent, this has weakened the adequate performance of employees, and also, contributed to the observed increase in morbidity and mortality rate in the Nigerian health centres. This aim of this paper is to critically analyse the impact of employees' empowerment on the perceived quality of service delivery in the context of the Nigerian healthcare institutions.

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