Welcome to the InfoSci Platform
Reference Hub10
Using Social Networking Analysis to Facilitate Knowledge Sharing in the British Council

Using Social Networking Analysis to Facilitate Knowledge Sharing in the British Council

Bonnie Wai-yi Cheuk
Copyright: © 2006 |Volume: 2 |Issue: 4 |Pages: 10
ISSN: 1548-0666|EISSN: 1548-0658|ISSN: 1548-0666|EISBN13: 9781615204021|EISSN: 1548-0658|DOI: 10.4018/jkm.2006100105
Cite Article Cite Article

MLA

Cheuk, Bonnie Wai-yi. "Using Social Networking Analysis to Facilitate Knowledge Sharing in the British Council." IJKM vol.2, no.4 2006: pp.67-76. http://doi.org/10.4018/jkm.2006100105

APA

Cheuk, B. W. (2006). Using Social Networking Analysis to Facilitate Knowledge Sharing in the British Council. International Journal of Knowledge Management (IJKM), 2(4), 67-76. http://doi.org/10.4018/jkm.2006100105

Chicago

Cheuk, Bonnie Wai-yi. "Using Social Networking Analysis to Facilitate Knowledge Sharing in the British Council," International Journal of Knowledge Management (IJKM) 2, no.4: 67-76. http://doi.org/10.4018/jkm.2006100105

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Prior to the establishment of the Knowledge Management (KM) strategy, the British Council defined knowledge as objects. Knowledge sharing was about sharing documents and information on the intranet or via global databases. Since December 2002, Dervin’s Sense-Making Methodology has been applied to manage knowledge. Knowledge is seen not as a product that can be transferred from one colleague to another but as a communication practice. This means that shared knowledge has to be interpreted and made sense of by its recipients through genuine dialogue. During this phase of KM implementation, the focus shifted to linking up colleagues and providing space for dialogue through building global communities of practice and virtual teams. This article presents an example of how we have used the theory of Social Networking Analysis as a diagnostic tool to promote knowledge sharing among our newly formed 30-people global leadership team. The three steps we have taken to carry out the exercise and its limitations also are discussed.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.