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Effects of Contemporary Leadership Styles and Employee Engagement on Customer Satisfaction in the Retail Grocery Industry in the US

Effects of Contemporary Leadership Styles and Employee Engagement on Customer Satisfaction in the Retail Grocery Industry in the US

Lateef Melvin
Copyright: © 2021 |Pages: 25
ISBN13: 9781799838111|ISBN10: 1799838110|ISBN13 Softcover: 9781799868156|EISBN13: 9781799838128
DOI: 10.4018/978-1-7998-3811-1.ch014
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MLA

Melvin, Lateef. "Effects of Contemporary Leadership Styles and Employee Engagement on Customer Satisfaction in the Retail Grocery Industry in the US." Handbook of Research on Multidisciplinary Perspectives on Managerial and Leadership Psychology, edited by Rick D. Johnson, IGI Global, 2021, pp. 274-298. https://doi.org/10.4018/978-1-7998-3811-1.ch014

APA

Melvin, L. (2021). Effects of Contemporary Leadership Styles and Employee Engagement on Customer Satisfaction in the Retail Grocery Industry in the US. In R. Johnson (Ed.), Handbook of Research on Multidisciplinary Perspectives on Managerial and Leadership Psychology (pp. 274-298). IGI Global. https://doi.org/10.4018/978-1-7998-3811-1.ch014

Chicago

Melvin, Lateef. "Effects of Contemporary Leadership Styles and Employee Engagement on Customer Satisfaction in the Retail Grocery Industry in the US." In Handbook of Research on Multidisciplinary Perspectives on Managerial and Leadership Psychology, edited by Rick D. Johnson, 274-298. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-3811-1.ch014

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Abstract

Competition within the retail grocery industry has reached an all-time high. Organizations looking to differentiate themselves from rivals are focusing on improved customer satisfaction. This quantitative research study investigated how customer satisfaction was related to contemporary leadership styles and employee engagement. Transactional leadership theory, transformational leadership theory, and charismatic leadership theory were used as the theoretical framework of the study. Regression analyses were conducted to determine the effect of contemporary leadership styles on employee engagement in addition to determining the extent of the relationship existing with customer satisfaction. The results of the study indicated both transactional leadership and transformational leadership positively impacted or increased employee engagement; however, transformational leadership proved to be a significantly higher predictor of employee engagement.

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