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Building and Maintaining Trust in Virtual Teams

Building and Maintaining Trust in Virtual Teams

Colin Hughes, Mark N. K. Saunders
Copyright: © 2021 |Pages: 22
ISBN13: 9781799867548|ISBN10: 1799867544|ISBN13 Softcover: 9781799867555|EISBN13: 9781799867562
DOI: 10.4018/978-1-7998-6754-8.ch015
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MLA

Hughes, Colin, and Mark N. K. Saunders. "Building and Maintaining Trust in Virtual Teams." Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era, edited by Daniel Wheatley, et al., IGI Global, 2021, pp. 264-285. https://doi.org/10.4018/978-1-7998-6754-8.ch015

APA

Hughes, C. & Saunders, M. N. (2021). Building and Maintaining Trust in Virtual Teams. In D. Wheatley, I. Hardill, & S. Buglass (Eds.), Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era (pp. 264-285). IGI Global. https://doi.org/10.4018/978-1-7998-6754-8.ch015

Chicago

Hughes, Colin, and Mark N. K. Saunders. "Building and Maintaining Trust in Virtual Teams." In Handbook of Research on Remote Work and Worker Well-Being in the Post-COVID-19 Era, edited by Daniel Wheatley, Irene Hardill, and Sarah Buglass, 264-285. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-6754-8.ch015

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Abstract

The COVID-19 pandemic has led to widespread adoption of virtual teams (VTs), the prevalence of which had already been increasing steadily. However, studies show that VTs often fail to meet their potential, highlighting the centrality of trust to their success. While trust is important at the team member level and the focus of much of the extant research, it also underpins effective virtual leadership. Following a review of VT and trust literatures, research conducted within three global technology companies across Europe, Middle East, and Africa is used to provide insights into trust development in virtual leader-member dyads. These highlight leaders' behaviours that can both demonstrate their own trustworthiness to VT members and their trust of VT members. These behaviours are integrated into a framework for enabling high trust VT leadership which emphasises member-centricity.

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