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Lessons Learned from Successes and Failures in Information Systems Outsourcing

Lessons Learned from Successes and Failures in Information Systems Outsourcing

Kathryn M. Zuckweiler
Copyright: © 2007 |Pages: 23
ISBN13: 9781599041957|ISBN10: 1599041952|ISBN13 Softcover: 9781599041964|EISBN13: 9781599041971
DOI: 10.4018/978-1-59904-195-7.ch008
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MLA

Zuckweiler, Kathryn M. "Lessons Learned from Successes and Failures in Information Systems Outsourcing." Outsourcing Management Information Systems, edited by Ashlyn Schniederjans, et al., IGI Global, 2007, pp. 153-175. https://doi.org/10.4018/978-1-59904-195-7.ch008

APA

Zuckweiler, K. M. (2007). Lessons Learned from Successes and Failures in Information Systems Outsourcing. In A. Schniederjans, D. Schniederjans, & M. Schniederjans (Eds.), Outsourcing Management Information Systems (pp. 153-175). IGI Global. https://doi.org/10.4018/978-1-59904-195-7.ch008

Chicago

Zuckweiler, Kathryn M. "Lessons Learned from Successes and Failures in Information Systems Outsourcing." In Outsourcing Management Information Systems, edited by Ashlyn Schniederjans, Dara Schniederjans, and Marc Schniederjans, 153-175. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-195-7.ch008

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Abstract

This chapter presents a process map of information systems outsourcing decisions and factors which influence the outcome of the outsourcing project at each decision point. The author takes a broad view of outsourcing projects and examines IS outsourcing successes and failures in context of project phase. Brief examples are provided to illustrate various outcomes of the decisions faced by both outsourcing vendor and client. The chapter also presents a summary of lessons learned about information systems outsourcing and recommendations for future research.

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