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Exploring Information Management Problems in the Domain of Critical Incidents

Exploring Information Management Problems in the Domain of Critical Incidents

Rafael A. Gonzalez
Copyright: © 2008 |Pages: 22
ISBN13: 9781599045108|ISBN10: 1599045109|EISBN13: 9781599045122
DOI: 10.4018/978-1-59904-510-8.ch003
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MLA

Gonzalez, Rafael A. "Exploring Information Management Problems in the Domain of Critical Incidents." Personalized Information Retrieval and Access: Concepts, Methods and Practices, edited by Rafael Andrés González, et al., IGI Global, 2008, pp. 55-76. https://doi.org/10.4018/978-1-59904-510-8.ch003

APA

Gonzalez, R. A. (2008). Exploring Information Management Problems in the Domain of Critical Incidents. In R. González, N. Chen, & A. Dahanayake (Eds.), Personalized Information Retrieval and Access: Concepts, Methods and Practices (pp. 55-76). IGI Global. https://doi.org/10.4018/978-1-59904-510-8.ch003

Chicago

Gonzalez, Rafael A. "Exploring Information Management Problems in the Domain of Critical Incidents." In Personalized Information Retrieval and Access: Concepts, Methods and Practices, edited by Rafael Andrés González, Nong Chen, and Ajantha Dahanayake, 55-76. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-510-8.ch003

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Abstract

In this chapter, information management problems and some of the computer-based solutions offered to deal with them are presented. The claim is that exploring the information problem as a three-fold issue, composed of heterogeneity, overload, and dynamics, will contribute to an improved understanding of information management problems. On the other hand, it presents a set of computer-based solutions that are available to tackle these problems: information discovery and retrieval, information filtering, information fusion, and information personalization. In addition, this chapter argues that a rich and interesting domain for exploring information management problems is critical incident management, due to its complexity, requirements, and the nature of the information it deals with.

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