Welcome to the InfoSci Platform
Contributions of the Pandemic to the Redefinition of Quality Management Systems in Higher Education: The Case of the Polytechnic Institute of Setúbal

Contributions of the Pandemic to the Redefinition of Quality Management Systems in Higher Education: The Case of the Polytechnic Institute of Setúbal

Rodrigo Teixeira Lourenço, Helena Costa Gonçalves, Angela Cremon de Lemos
Copyright: © 2021 |Pages: 21
ISBN13: 9781799869269|ISBN10: 1799869261|EISBN13: 9781799869276
DOI: 10.4018/978-1-7998-6926-9.ch019
Cite Chapter Cite Chapter

MLA

Lourenço, Rodrigo Teixeira, et al. "Contributions of the Pandemic to the Redefinition of Quality Management Systems in Higher Education: The Case of the Polytechnic Institute of Setúbal." Handbook of Research on Reinventing Economies and Organizations Following a Global Health Crisis, edited by Teresa Gomes da Costa, et al., IGI Global, 2021, pp. 342-362. https://doi.org/10.4018/978-1-7998-6926-9.ch019

APA

Lourenço, R. T., Gonçalves, H. C., & Cremon de Lemos, A. (2021). Contributions of the Pandemic to the Redefinition of Quality Management Systems in Higher Education: The Case of the Polytechnic Institute of Setúbal. In T. Costa, I. Lisboa, & N. Teixeira (Eds.), Handbook of Research on Reinventing Economies and Organizations Following a Global Health Crisis (pp. 342-362). IGI Global. https://doi.org/10.4018/978-1-7998-6926-9.ch019

Chicago

Lourenço, Rodrigo Teixeira, Helena Costa Gonçalves, and Angela Cremon de Lemos. "Contributions of the Pandemic to the Redefinition of Quality Management Systems in Higher Education: The Case of the Polytechnic Institute of Setúbal." In Handbook of Research on Reinventing Economies and Organizations Following a Global Health Crisis, edited by Teresa Gomes da Costa, Inês Lisboa, and Nuno Miguel Teixeira, 342-362. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-6926-9.ch019

Export Reference

Mendeley
Favorite

Abstract

The COVID-19 pandemic required quick responses from the organizations, making it necessary for them to reinvent and rethink themselves. This reality was also evident in the higher education context, where the institutions had the need to assure the continuity of their activities remotely, without compromising the quality of the provided services (the educational and the support ones). This was a major challenge for the institutions' quality management systems (QMS), unusually designed to respond to rapid changes, especially in what concerns to an effective response to the students' needs. In the case of the Polytechnic Institute of Setúbal, the institutional response resulted from an action plan based on two major principles—the use of the existing quality's structure/instruments and its integrated reflection—in order to find improvement inputs to the system's performance. The results evinced a globally positive response but also the need to adjust the QMS to better serve the academic community's needs, particularly those of students.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.