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The Role of Social Media Tools in the Knowledge Management in Organizational Context: Evidences Based on Literature Review

The Role of Social Media Tools in the Knowledge Management in Organizational Context: Evidences Based on Literature Review

Marcello Chedid, Leonor Teixeira
Copyright: © 2021 |Pages: 22
ISBN13: 9781799890201|ISBN10: 1799890201|EISBN13: 9781799890218
DOI: 10.4018/978-1-7998-9020-1.ch021
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MLA

Chedid, Marcello, and Leonor Teixeira. "The Role of Social Media Tools in the Knowledge Management in Organizational Context: Evidences Based on Literature Review." Research Anthology on Strategies for Using Social Media as a Service and Tool in Business, edited by Information Resources Management Association, IGI Global, 2021, pp. 422-443. https://doi.org/10.4018/978-1-7998-9020-1.ch021

APA

Chedid, M. & Teixeira, L. (2021). The Role of Social Media Tools in the Knowledge Management in Organizational Context: Evidences Based on Literature Review. In I. Management Association (Ed.), Research Anthology on Strategies for Using Social Media as a Service and Tool in Business (pp. 422-443). IGI Global. https://doi.org/10.4018/978-1-7998-9020-1.ch021

Chicago

Chedid, Marcello, and Leonor Teixeira. "The Role of Social Media Tools in the Knowledge Management in Organizational Context: Evidences Based on Literature Review." In Research Anthology on Strategies for Using Social Media as a Service and Tool in Business, edited by Information Resources Management Association, 422-443. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-9020-1.ch021

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Abstract

The advancement of the economy based on knowledge makes knowledge management critical for organizations. The traditional knowledge management systems have presented some shortcomings on their implementation and management. Social media have demonstrated that are not just a buzzword and have been used increasingly by the organizations as a knowledge management component. This chapter was developed aiming at exploring and critically reviewing the literature of social media use in organizational context as a knowledge management component. The review suggests that, while traditional knowledge management systems are static and often act just as knowledge repositories, social media have the potential for supporting different knowledge management processes that will impact on the organizational culture by encouraging on participation, collaboration and knowledge sharing. Despite their recognized impact on knowledge management processes, some uncertainty remains amongst researchers and practitioners and is associated to the difficulty in understanding and measuring their real impact.

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