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Key Factors for Measuring Value Co-Creation in the Industrial Service Ecosystem

Key Factors for Measuring Value Co-Creation in the Industrial Service Ecosystem

Andrei Bonamigo, Marcela Cohen Martelotte, Julia Fonseca Mourão
Copyright: © 2022 |Pages: 21
ISBN13: 9781799848431|ISBN10: 1799848434|ISBN13 Softcover: 9781799853787|EISBN13: 9781799848448
DOI: 10.4018/978-1-7998-4843-1.ch001
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MLA

Bonamigo, Andrei, et al. "Key Factors for Measuring Value Co-Creation in the Industrial Service Ecosystem." Emerging Ecosystem-Centric Business Models for Sustainable Value Creation, edited by Xenia Ziouvelou and Frank McGroarty, IGI Global, 2022, pp. 1-21. https://doi.org/10.4018/978-1-7998-4843-1.ch001

APA

Bonamigo, A., Martelotte, M. C., & Mourão, J. F. (2022). Key Factors for Measuring Value Co-Creation in the Industrial Service Ecosystem. In X. Ziouvelou & F. McGroarty (Eds.), Emerging Ecosystem-Centric Business Models for Sustainable Value Creation (pp. 1-21). IGI Global. https://doi.org/10.4018/978-1-7998-4843-1.ch001

Chicago

Bonamigo, Andrei, Marcela Cohen Martelotte, and Julia Fonseca Mourão. "Key Factors for Measuring Value Co-Creation in the Industrial Service Ecosystem." In Emerging Ecosystem-Centric Business Models for Sustainable Value Creation, edited by Xenia Ziouvelou and Frank McGroarty, 1-21. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-7998-4843-1.ch001

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Abstract

Managing and measuring value co-creation in industrial services are emerging themes from the perspective of industry and scientific research. Thus, this chapter aims to review the literature in order to identify the criteria for value co-creation management and measuring used to measure value co-creation in the industrial service ecosystem. To achieve this goal, the authors conducted a systematic literature review and a content analysis of the portfolio resulting from the review. Based on the findings, eight criteria were listed for managing value co-creation in the B2B (business-to-business) services sector. In addition, they identified a lack of limited integration and interdependence between the criteria shown in the literature for cooperative service management among companies.

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