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The Role of Simulation in Business Process Reengineering

The Role of Simulation in Business Process Reengineering

Firas M. Alkhaldi, Mohammad Olaimat
Copyright: © 2009 |Pages: 26
ISBN13: 9781605660868|ISBN10: 1605660868|EISBN13: 9781605660875
DOI: 10.4018/978-1-60566-086-8.ch003
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MLA

Alkhaldi, Firas M., and Mohammad Olaimat. "The Role of Simulation in Business Process Reengineering." Selected Readings on Information Technology and Business Systems Management, edited by In Lee, IGI Global, 2009, pp. 33-58. https://doi.org/10.4018/978-1-60566-086-8.ch003

APA

Alkhaldi, F. M. & Olaimat, M. (2009). The Role of Simulation in Business Process Reengineering. In I. Lee (Ed.), Selected Readings on Information Technology and Business Systems Management (pp. 33-58). IGI Global. https://doi.org/10.4018/978-1-60566-086-8.ch003

Chicago

Alkhaldi, Firas M., and Mohammad Olaimat. "The Role of Simulation in Business Process Reengineering." In Selected Readings on Information Technology and Business Systems Management, edited by In Lee, 33-58. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-086-8.ch003

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Abstract

This chapter discusses the importance of business process simulation, while illustrating the relationship between business process reengineering (BPR) and change management, it focuses the discussion on the role of simulation in supporting BPR and the effect of simulation on business environment related skills, business management related skills, leadership related skills, employees empowering level, process improvement, ethical issues, and stakeholders’ management skills. The chapter discusses the value of simulation in implementing reengineering strategies and argues the future challenges of business process simulation and describes the limitations of simulation technology in reengineering business processes. Finally, it concludes with a discussion of the characteristics of successful simulation and simulation applications.

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