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Measuring the Human Element in Complex Technologies

Measuring the Human Element in Complex Technologies

Niamh McNamara, Jurek Kirakowski
Copyright: © 2008 |Volume: 4 |Issue: 1 |Pages: 14
ISSN: 1548-3908|EISSN: 1548-3916|ISSN: 1548-3908|EISBN13: 9781615204281|EISSN: 1548-3916|DOI: 10.4018/jthi.2008010101
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MLA

McNamara, Niamh, and Jurek Kirakowski. "Measuring the Human Element in Complex Technologies." IJTHI vol.4, no.1 2008: pp.1-14. http://doi.org/10.4018/jthi.2008010101

APA

McNamara, N. & Kirakowski, J. (2008). Measuring the Human Element in Complex Technologies. International Journal of Technology and Human Interaction (IJTHI), 4(1), 1-14. http://doi.org/10.4018/jthi.2008010101

Chicago

McNamara, Niamh, and Jurek Kirakowski. "Measuring the Human Element in Complex Technologies," International Journal of Technology and Human Interaction (IJTHI) 4, no.1: 1-14. http://doi.org/10.4018/jthi.2008010101

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Abstract

Measuring satisfaction can provide developers with valuable insight into the usability of a product as perceived by the user. Although such measures are typically included in usability evaluations, it is clear that the concept itself is under-developed. The literature reveals a lack of cumulative, systematic research and consequently the field is in “disarray” (Hornbæk, 2006). Clearly, the area needs a strong theoretical foundation on which to base research. This paper reviews the literature on user satisfaction and proposes a conceptualisation and definition of the concept that will aid researchers in the development of valid measures.

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