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Smart Place Making Through Digital Communication and Citizen Engagement: London and Madrid

Smart Place Making Through Digital Communication and Citizen Engagement: London and Madrid

Angel Bartolomé Muñoz de Luna, Olga Kolotouchkina
Copyright: © 2022 |Pages: 18
ISBN13: 9781668437063|ISBN10: 1668437066|EISBN13: 9781668437070
DOI: 10.4018/978-1-6684-3706-3.ch067
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MLA

Muñoz de Luna, Angel Bartolomé, and Olga Kolotouchkina. "Smart Place Making Through Digital Communication and Citizen Engagement: London and Madrid." Research Anthology on Citizen Engagement and Activism for Social Change, edited by Information Resources Management Association, IGI Global, 2022, pp. 1220-1237. https://doi.org/10.4018/978-1-6684-3706-3.ch067

APA

Muñoz de Luna, A. B. & Kolotouchkina, O. (2022). Smart Place Making Through Digital Communication and Citizen Engagement: London and Madrid. In I. Management Association (Ed.), Research Anthology on Citizen Engagement and Activism for Social Change (pp. 1220-1237). IGI Global. https://doi.org/10.4018/978-1-6684-3706-3.ch067

Chicago

Muñoz de Luna, Angel Bartolomé, and Olga Kolotouchkina. "Smart Place Making Through Digital Communication and Citizen Engagement: London and Madrid." In Research Anthology on Citizen Engagement and Activism for Social Change, edited by Information Resources Management Association, 1220-1237. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-6684-3706-3.ch067

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Abstract

The disruptive growth of new information technologies is transforming the dynamics of citizen communication and engagement in the urban context. In order to create new, smart, inclusive, and transparent urban environments, the city governments of London and Madrid have implemented a series of innovative digital applications and citizen communication channels. Through a case study approach, this research assesses the best practices in the field of digital communication and citizen engagement implemented by London and Madrid, with a particular focus on the profile, content, and functions of these new channels. The results of this research are intended to identify relevant new dynamics of interaction and value co-creation for cities and their residents.

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