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Actor Engagement in the Archival Value Co-Creation Process Through Social Networking Tools: Context of Archive Services in Japan

Actor Engagement in the Archival Value Co-Creation Process Through Social Networking Tools: Context of Archive Services in Japan

Md. Mukhlesur Rahman, Kunio Shirahada
Copyright: © 2022 |Pages: 17
ISBN13: 9781799889427|ISBN10: 1799889424|ISBN13 Softcover: 9781799889434|EISBN13: 9781799889441
DOI: 10.4018/978-1-7998-8942-7.ch005
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MLA

Rahman, Md. Mukhlesur, and Kunio Shirahada. "Actor Engagement in the Archival Value Co-Creation Process Through Social Networking Tools: Context of Archive Services in Japan." Technological Advancements in Library Service Innovation, edited by Manika Lamba, IGI Global, 2022, pp. 82-98. https://doi.org/10.4018/978-1-7998-8942-7.ch005

APA

Rahman, M. M. & Shirahada, K. (2022). Actor Engagement in the Archival Value Co-Creation Process Through Social Networking Tools: Context of Archive Services in Japan. In M. Lamba (Ed.), Technological Advancements in Library Service Innovation (pp. 82-98). IGI Global. https://doi.org/10.4018/978-1-7998-8942-7.ch005

Chicago

Rahman, Md. Mukhlesur, and Kunio Shirahada. "Actor Engagement in the Archival Value Co-Creation Process Through Social Networking Tools: Context of Archive Services in Japan." In Technological Advancements in Library Service Innovation, edited by Manika Lamba, 82-98. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-7998-8942-7.ch005

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Abstract

The study aims to determine how social networking tools can help to engage different actors in archive service systems in value co-creation. With this view, this research reviewed the literature on major issues of archive services and collected primary data from 68 local archive centers in Japan. In addition, Twitter data of the National Archives of Japan were collected and analyzed using SPSS 17.0 and SmartPLS. Results show that the archive service system requires three actors: stakeholders, archive staff, and users. These actors can be connected through social networking tools that enable the integration of knowledge and skills to improve the archive management quality and uplift the value of archival resources. The study proposed an integrated archive management framework incorporating the archive administrators, stakeholders, and users. Implementation of the proposed framework can ensure improved management for stakeholders, easily accessible content for users, and improved service and organizational trust for archive centers.

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