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Knowledge Management and Electronic Commerce Supporting Strategic Decisions: The Case of Taiwan

Knowledge Management and Electronic Commerce Supporting Strategic Decisions: The Case of Taiwan

Wen-Jang Kenny Jih, Marilyn M. Helms, Donna T. Mayo
Copyright: © 2007 |Pages: 29
ISBN13: 9781599042923|ISBN10: 1599042924|ISBN13 Softcover: 9781616927639|EISBN13: 9781599042947
DOI: 10.4018/978-1-59904-292-3.ch013
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MLA

Jih, Wen-Jang Kenny, et al. "Knowledge Management and Electronic Commerce Supporting Strategic Decisions: The Case of Taiwan." Strategic Use of Information Technology for Global Organizations, edited by M. Gordon Hunter and Felix B. Tan, IGI Global, 2007, pp. 325-353. https://doi.org/10.4018/978-1-59904-292-3.ch013

APA

Jih, W. K., Helms, M. M., & Mayo, D. T. (2007). Knowledge Management and Electronic Commerce Supporting Strategic Decisions: The Case of Taiwan. In M. Hunter & F. Tan (Eds.), Strategic Use of Information Technology for Global Organizations (pp. 325-353). IGI Global. https://doi.org/10.4018/978-1-59904-292-3.ch013

Chicago

Jih, Wen-Jang Kenny, Marilyn M. Helms, and Donna T. Mayo. "Knowledge Management and Electronic Commerce Supporting Strategic Decisions: The Case of Taiwan." In Strategic Use of Information Technology for Global Organizations, edited by M. Gordon Hunter and Felix B. Tan, 325-353. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-292-3.ch013

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Abstract

Current literature on e-commerce and knowledge management primarily emphasizes the benefit of knowledge management for innovative e-commerce operations. The Internet-enabled e-commerce field provides capabilities for firms in all sectors to reach global buyers and suppliers. Knowledge management provides frameworks to manage intellectual capital as a valuable organizational and strategic resource. Do knowledge management practices significantly benefit electronic commerce? If so, does the relationship work in the other direction? Does a firm’s e-commerce applications significantly benefit knowledge management practices as well? To test these exploratory propositions, empirical data were collected from companies in a variety of industries in Taiwan, a country emphasizing e-commerce initiatives. The results revealed significant relationships between the way businesses implement electronic commerce projects, as well as how they experiment with knowledge management concepts. In addition, the findings reveal interesting benefits and difficulties in implementation. These relationships were found to operate in both directions, offering reinforcing effects as well as connections.

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