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Immunize Your Organization: A People Analytics Exploration of the Change in Employee Priorities After the COVID-19 Lockdown

Immunize Your Organization: A People Analytics Exploration of the Change in Employee Priorities After the COVID-19 Lockdown

Shivanand Rai, Markus Bick
Copyright: © 2022 |Pages: 35
ISBN13: 9781799890164|ISBN10: 1799890163|ISBN13 Softcover: 9781799890171|EISBN13: 9781799890188
DOI: 10.4018/978-1-7998-9016-4.ch011
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MLA

Rai, Shivanand, and Markus Bick. "Immunize Your Organization: A People Analytics Exploration of the Change in Employee Priorities After the COVID-19 Lockdown." Handbook of Research on Foundations and Applications of Intelligent Business Analytics, edited by Zhaohao Sun and Zhiyou Wu, IGI Global, 2022, pp. 238-272. https://doi.org/10.4018/978-1-7998-9016-4.ch011

APA

Rai, S. & Bick, M. (2022). Immunize Your Organization: A People Analytics Exploration of the Change in Employee Priorities After the COVID-19 Lockdown. In Z. Sun & Z. Wu (Eds.), Handbook of Research on Foundations and Applications of Intelligent Business Analytics (pp. 238-272). IGI Global. https://doi.org/10.4018/978-1-7998-9016-4.ch011

Chicago

Rai, Shivanand, and Markus Bick. "Immunize Your Organization: A People Analytics Exploration of the Change in Employee Priorities After the COVID-19 Lockdown." In Handbook of Research on Foundations and Applications of Intelligent Business Analytics, edited by Zhaohao Sun and Zhiyou Wu, 238-272. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-7998-9016-4.ch011

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Abstract

The pandemic has changed the world immensely and provided a natural experiment for the field of people analytics. Herein, the authors analyze how this has changed employees' priorities, what the future might look like, and how corporations can respond. This is the first study of its kind to examine the entire construct of Glassdoor and map the changes it reveals during the pandemic, using machine-learning and NLP techniques. Individual ratings were used to create a model of satisfaction that would provide us with a framework to see which factors drive employee satisfaction and what changed during the pandemic. The results show that culture and management are the most critical organizational factors in a time of crisis, with career reducing in importance. Culture appears to be the vaccine that immunizes against tough times. Although actual compensation did not increase, its rating did so during the pandemic, showing that career and compensation are rated more on external factors. Most employees pointed to the bureaucracy and silo mentalities of banks as the nexus complicating their lives.

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