MLA
Romano, Nicholas C., and Jerry Fjermestad. "Privacy and Security in the Age of Electronic Customer Relationship Management." Techniques and Applications for Advanced Information Privacy and Security: Emerging Organizational, Ethical, and Human Issues, edited by Hamid Nemati, IGI Global, 2009, pp. 189-210. https://doi.org/10.4018/978-1-60566-210-7.ch013
APA
Romano, N. C. & Fjermestad, J. (2009). Privacy and Security in the Age of Electronic Customer Relationship Management. In H. Nemati (Ed.), Techniques and Applications for Advanced Information Privacy and Security: Emerging Organizational, Ethical, and Human Issues (pp. 189-210). IGI Global. https://doi.org/10.4018/978-1-60566-210-7.ch013
Chicago
Romano, Nicholas C., and Jerry Fjermestad. "Privacy and Security in the Age of Electronic Customer Relationship Management." In Techniques and Applications for Advanced Information Privacy and Security: Emerging Organizational, Ethical, and Human Issues, edited by Hamid Nemati, 189-210. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-210-7.ch013
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